All products purchased through the BaneBots Web site (herein "item") are guaranteed to be free of all defects in material and workmanship for a period of 30 days (herein the "Warranty Period") following the date of shipment of the item to the customer. Within the period of this warranty, BaneBots will repair or replace a defective item. The warranty does not apply when the item has been tampered with, misused, improperly installed, altered, or damaged through accident or abuse. The buyer must notify BaneBots of any defect, malfunction, or nonconformity promptly upon discovery, and in any case, within the Warranty Period.
You may return most new, unopened, unused items within 30 days of delivery for a refund. Some items are not returnable and items may be subject to a restocking fee. Please see the following table for details. BaneBots will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
|Items on Closeout||NO||N/A|
|Not listed above||Yes||15%|
You do not need to contact us prior to returning an item. To return an item, send it to the address on your invoice. Please include a copy of the invoice with the return and indicate on the invoice what items are being returned and why. It is important that we receive the copy of the invoice to correctly credit the return. You may download and print an invoice from the account page on our website.
Once we receive the return, we will inspect the returned items and issue any appropriate refund. Please note: if you return a non returnable item, we will not issue a refund for it. If you return an item because you believe it is defective or incorrect and it is not, we will not issue a refund. Items that are returned and not issued a refund will be held for 90 days before being disposed of. You may make arrangements with during this holding period to have the items shipped back to you at your expense. If you have any questions about returning an item or if a refund will be issued for the return item, please Contact Us prior to returning the item.
The refund will be the invoiced purchase price of the item minus any restocking fee. The refund will be issued to the payment method used for the order. If we are unable to issue the refund to the payment used, we will contact you to select an appropriate method. Original order shipping charges are not refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.